Returns and refunds
How do I return my order?
In accordance with the EU regulations, all of our products are subject to 14-day return and exchange time, except for hygiene products (such as underwear).
Our mission is to be a safe and reliable shopping channel for our customers, so we also follow the Consumer Ombudsman's policies for defective liability. If necessary take contact:
https://ordermight.com/contact/
• The 14-day right of return begins from the moment you receive the product.
• Returned products must be intact, unused and in saleable condition.
• Please note that not collecting the goods from the post office is not the same as canceling the order. The goods must be collected from the post office and returned according to the return instructions.
• You can also cancel the order before it has been shipped. You can cancel the order by sending a message to our customer service. In this case, the order will be canceled and the money will be refunded immediately. If the order has been shipped, cancellation of the order is not possible, but for products, receipts 14. For packages left without collection, we will charge the customer for the further postage costs.
• If the Product's sales packaging has not been opened and the product is in saleable condition, a return can be made as a refund. If the sales packaging has already been opened, but the contents of the package are intact, meaning the product can still be sold as new to another customer, a return can be made either
Read the instructions for returning the product below
1. Fill out the return form. To fill out the form, you will need the order number and email address associated with your order. If you cannot find them in your email, please contact our customer service and we will help you make the return.
2. Take the return package to any Post office and keep the receipt you received for the return. You can get more detailed instructions from customer service. Important! Choose the most affordable delivery method. We can only reimburse you for the delivery fee you previously paid.
3. You will receive a receipt from us when your return has been received.
If it has been more than 3 weeks since your return and you have not yet received an email from us, please contact our customer service and send us a picture/copy of the return receipt you received from Package.
Once we have processed your return, you will receive information about a replacement product or a refund to your email. In the case of a cancellation and refund, the refund will be paid within 2 weeks of processing your return to the same payment card or account from which we were originally paid.
Please note that we do not offer free shipping on returns, so the customer must pay the shipping costs unless the product is defective. If the product is defective, we will of course offer a 100% refund of the product and shipping costs, or we will send you a new product for free.